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Our story is shaped by the incredible support and enthusiasm of every member of the Zamfam. We're forever grateful for your passion and energy, inspiring us daily.
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Frequently Asked Questions
Got questions or need assistance? Contact us anytime—we're here to help you with anything Zamfam related!
We offer domestic shipping options, including Express (2-3 business days), Standard (4-8 business days), and free standard shipping on orders over $125. We use carriers like UPS, FedEx, USPS, and DHL. For international orders, we’ve partnered with Passport to enhance your shipping experience, which may take up to 14 days. Shipping costs and taxes are collected at checkout. You’ll receive email confirmations for both order placement and shipment, including tracking information. For more details, see our Shipping Policy.
Please allow up to 48 hours for order processing. Once your order ships, you’ll receive an email with tracking information. Expected delivery times are 2-3 business days for Express, 4-8 business days for Standard. For more details, visit our Shipping Policy or contact us at merch@rebeccazamolo.com.
We accept returns within 30 days from the delivery date, provided items are unused, unopened, and in new condition. Items must be returned in their original packaging with all tags attached. No international returns are allowed. For more details or to begin the returns process, please review our Return Policy.
To determine the best size for your order, refer to the detailed size chart available on the product pages. The size chart includes images and instructions on how to measure your child to ensure the best fit.
We accept Apple Pay, Mastercard, PayPal, Shopify Pay, Visa, and other major credit cards. For international orders, Passport will collect taxes at checkout, so you will not be charged additional taxes upon delivery.
For any inquiries or assistance, feel free to reach out to our customer service team via our Contact Us page or email us directly at merch@rebeccazamolo.com.